Last updated: 3 October 2026
Our promise is simple: if something is wrong with a product, we fix it. If we cannot fix it, we refund you. Because products are digital downloads that cannot be returned, the rules below explain how this works.
1. How it works
- Contact us at [email protected] within 14 days of purchase. Include your order number, the product name and a description of the problem (a screenshot or error message helps).
- We will try to fix the problem or help you get the product working, usually within one business day of your message.
- If we cannot solve it within 7 days of your report, you can ask for a refund.
2. When you are eligible for a refund
- The product does not work as described on its product page and we are unable to fix it.
- The files contain malware or a serious security problem that we cannot resolve.
- You were charged twice for the same product.
3. When a refund is not available
- You changed your mind or no longer need the product after downloading it.
- The problem comes from your hosting, an unrelated plugin or custom code, and the product works correctly on a clean setup.
- The product does not meet requirements listed on its page (for example a required WordPress or PHP version).
- You ask for a refund after the 14-day window.
4. Custom services
For custom work we agree payment steps before we begin. If we cannot deliver an agreed step, we refund the amount paid for the part that was not delivered. Work already delivered and accepted is not refundable.
5. How refunds are paid
Approved refunds go back to the original payment method within 5–10 business days, depending on your bank or payment provider. After a refund, your access to that product’s downloads and updates ends.
6. Contact
Refund questions? Write to [email protected].
